We were just setting up our Pro version. Somehow, the plugin managed to auto-block our own office IP address. I followed your instructions from the forum to remove the plugin via FTP and then reinstall. However, when we install the plugin back, it apparently still has all the settings saved because it instantly blocks us again.
In an effort to try and login from a different network, I used my mobile phone to hotspot and connect with my computer. I was able to login to the Word Press page, and am able to open the settings for your plugin, but once I’m in there it blocks me again. For whatever reason it doesn’t let me progress far enough through to get somewhere to adjust the settings.
As far as I know, the only setting that was changed was we reduced the amount of attempts per hour from the default of 100, down to 10. But we’re not even failing anything. It blocks us within seconds.
Is there any way to default out the settings? I looked around to see if the plugin fed the IP address info into some type of database or file that I could manually edit outside of the webpage.
Thanks for helping on this!